Not on iMessage?
Call them anyway.

You can call any valid dialable phone number over the regular phone network, including contacts who do not use iMessage or FaceTime.

The call presents the Miss Blue business number attached to the conversation as caller ID. The carrier still controls final caller-name display and any reputation label on its network.

No. Browser audio is the default once your line is ready for calling. Staff can also enable an optional mode that rings your callback phone first. That phone is set in your own Settings and is separate from the line’s incoming forwarding destination.

No provider can promise that for a carrier-network call. Carriers assign reputation labels independently. Use expected, permission-based outreach, keep a consistent caller identity, and use FaceTime Audio when the contact is available there.

Yes. Open Calls in the same project. Phone calls and FaceTime Audio calls are labelled by type, with the teammate, line, outcome, ring time, and talk time.

Yes. Recording is off by default and enabled separately for each number after you acknowledge responsibility for recording and consent requirements. Phone calls use carrier recording. Once the audio is ready, Play appears in Calls; an answered call alone does not guarantee a recording.

The calling control explains the reason for that line or recipient. Your number must be ready for outbound calling and the recipient must have a dialable phone number. Browser calls also need microphone permission.

They are two ways to call from the same Miss Blue conversation. FaceTime Audio is the preferred Apple path for iMessage contacts; regular outbound calling reaches everybody else over the phone network.