Account guide

Dedicated numbers and billing

A dedicated number is one business phone number reserved for your workspace. Billing follows the number of dedicated numbers on the plan, while projects decide which teams, conversations, and integrations use them.

Workspace first, project underneath

A workspace is the account that owns the plan and contains projects. Organization means the same account in billing and staff tools. A project groups its numbers, conversations, people, and integrations. The switcher shows the workspace on top and the selected project below it.

Dashboard totals labelled Project cover the selected project. Workspace totals cover all projects in that workspace. They can be identical when all activity belongs to one project. On shared lines, activity attribution is limited to your own team’s sends; the dashboard explains that scope.

From purchase to a live number

1. 1. Add dedicated numbers. Once Miss Blue verifies payment, checkout increases the workspace’s paid capacity and opens the number request form. Payments still processing with the bank unlock setup after they clear.
2. 2. Request each number. Choose the project and give Miss Blue the setup details. An available dedicated number is reserved as soon as the request is submitted.
3. 3. Setup begins. The dashboard counts the request as “In setup” while staff provisions the line.
4. 4. The number goes live. It then appears under the project’s Numbers page and can be used by that project’s members and API keys.

Request one number or several

For a new number, enter a ZIP for the area you prefer or choose Any area is fine when you have no preference. A ZIP guides the assignment; the actual number is confirmed after staff complete setup. If you bought several numbers, add a separate row for each one in the setup form.

Each row can have its own ZIP and optional forwarding phone. Use notes to explain the line’s purpose or other instructions. Each submitted request reserves one available dedicated number. Buying capacity and submitting a setup request are separate steps.

Bring an existing number

Choose the transfer option and provide the existing phone number, current carrier, carrier account number, transfer PIN if one was issued, and billing ZIP. Include a forwarding destination and notes if needed. Staff use these details to review and complete the transfer; submitting the form does not make the number live immediately. Keep the existing SIM active until it completes.

Give each line its own forwarding destination

Calls to different business numbers can forward to different phones. Set the destination on each setup row, then review or change forwarding from the number’s settings after assignment. A completed forwarding confirmation can be dismissed from the dashboard and stays dismissed in that browser. See the calling guide for browser calls, callback phones, and recording settings.

Current period and next renewal

The Billing page separates what is active in the period already paid for from what will renew next. Adding dedicated numbers starts a new checkout. A downgrade does not refund the current period: existing service continues until the paid-through date, and the lower quantity and charge apply at renewal.

Only one plan change can be open at a time. While a downgrade is pending, Miss Blue blocks another capacity purchase so two subscription changes cannot leave billing and active numbers out of sync.

Cancelling every dedicated number

Reducing the plan to zero is a full cancellation. The dashboard requires an explicit confirmation because the phone numbers are released when the paid period ends: Miss Blue removes them from your organization, switches off their FaceTime Audio and phone calls, and emails your organization’s admins. Their conversations and related data may not be recoverable after that. Export anything you need and contact support before cancelling if number retention matters.